Refund policy

Returns Policy

1. Products are eligible for one-time return only, subject to this Return & Refund Policy.
2. Customers can return their order within 7 days from the date of delivery. Customized or personalised products are not eligible for return.
3. Return / Replacement Eligibility

A return or replacement request will be accepted only if:

• The request is raised within 7 days from the date of delivery.
• An uninterrupted unboxing video is provided from opening the sealed package until the defect is clearly visible.
• The product is unused, unwashed, unaltered, and returned with its original packaging, Selora brand tag, price tag, labels, and blouse piece (if applicable) intact.

1. Customers are requested to self-ship the returned product securely to avoid damage during transit. We recommend using a reliable courier service. Return shipping charges will be borne by the customer.
2. Once the returned product is received and approved after inspection, the refund will be initiated within 7 business days.

For return-related queries, please contact:

Email: contact@selorasarees.com
Phone: +91 8667800695

Eligible Reasons for Return / Replacement

Returns or replacements will be accepted only in the following cases:

• Holes
• Tears
• Cuts
• Major manufacturing defects
• Major weaving defects affecting usability
• Permanent stains
• Ink marks
• Oil marks
• Incorrect saree delivered
• Wrong colour or design delivered
• Missing blouse piece
• Transit damage
• Defective zari
• Damaged border
• Damaged pallu

Returns Not Accepted

Returns will not be accepted for:

• Change of mind
• Personal preference
• Colour variation due to mobile or monitor display settings
• Minor weaving irregularities
• Loom marks
• Yarn joins
• Minor loose threads
• Minor zari variations
• Motif placement variations
• Border alignment variations
• Wrinkles caused during packaging or shipping
• Damage after washing
• Damage after ironing
• Perfume or chemical damage
• Improper handling
• Used or worn products
• Products without an uninterrupted unboxing video
• Requests raised after 7 days

Important Note

Handwoven and woven sarees may naturally have slight weaving irregularities, loom marks, yarn joins, thread variations, or minor texture differences. These are natural characteristics of the weaving process and are not considered manufacturing defects.

Replacement Policy

One-Time Replacement Policy

1. Products are eligible for one replacement only, subject to this policy.
2. Replacement requests must be raised within 7 days from the date of delivery.
3. Replacements are subject to product availability.
4. If the same product is unavailable, a refund will be processed after the returned product passes our quality inspection.
5. Customers are required to bear the replacement shipping charges unless the replacement is due to an incorrect, damaged or defective product sent by us.

Refund Policy

What are the terms and conditions for refund?

1. You can request a refund within 7 days from the date of delivery.
2. If you are a guest user, you may be required to verify your email address while requesting a refund.
3. For refund-related queries, please write to contact@selorasarees.com.

How long does the refund procedure take?

The refund process will be initiated within 24 hours after the returned product is received and approved following inspection.

Once initiated, the amount will be credited to your original payment method within 7 working days.

Where should I return my product?

I haven't received my refund yet. What should I do?

1. We will notify you by email once the refund has been initiated.
2. If you have received the confirmation email, kindly allow up to 7 working days for the amount to reflect.
3. For any assistance, please contact contact@selorasarees.com.